Frequently Asked Questions

My Dog Run offers secure, private and fully enclosed dog walking fields across Bedfordshire, Hertfordshire and Buckinghamshire. Each booking gives you exclusive use of the field, making them ideal for nervous, reactive, training or energetic dogs.

All bookings are made online through our website. Simply select your preferred field, date and time, then complete your booking. Once booking is complete you will receive a booking confirmation.

1-4 dogs

• 25-minute session: £6
• 55-minute session: £10

5-8 dogs

• 25-minute session: £7
• 55-minute session: £12

Yes. Only one booking is allowed per time slot, so you and your dog(s) have private use of the field.

All our fields are open 365 days a year but each field times vary, please check the location for specific opening times.

Your booking confirmation email will include:

• Field address
• Booking date and time
• Gate access instructions
• Gate code

Please check your confirmation email before travelling.

You will receive a reminder 24 hours before your booking.

Please do not enter the car park or field until your booking time begins and the previous customer has fully left the site.

This is especially important for customers with nervous or reactive dogs.

Unfortunately, your session cannot be extended if you arrive late, as we need to keep bookings running on time for all customers.

We recommend bringing:

• Water for your dog
• Dog poo bags
• Towels during wet weather
• Toys or training equipment if required - Please ensure any broken toys are disposed off

Some fields have limited shade and water, particularly during warmer weather.

You can book up to 3 months in advance.

Yes, please pick up all dog poo and use the bins provided. This helps us keep the fields clean and enjoyable for everyone.

Yes, once inside the secure field and after closing all gates, dogs can enjoy safe off-lead exercise.

Yes. Our private bookings and secure fields make them ideal for nervous, reactive or antisocial dogs. Please remember not to enter the car park until the previous customer has left.

Yes, children are welcome but must be supervised at all times.

Yes, multiple dogs are welcome! Please ensure all dogs remain under control and are supervised throughout your booking.

Our pricing is based on the number of dogs:

• 1-4 dogs: standard session price
• 5-8 dogs: higher session price

Please make sure you select the correct booking option for the number of dogs attending.

Water is available at some fields but not all. Please check the information for your chosen field before travelling.

During warm weather we recommend bringing plenty of drinking water for your dog.

No, our fields do not have lighting, so please take extra care during darker mornings and evenings.

No. Our fields are for dogs only due to our insurance requirements.

We visit each field at least twice a week to make sure everything is in order and well maintained. We understand poo is sometimes left in the field - we reiterate that this is your responsibility to tidy up after your dog.

We do try our best to clear up where we can but due to the high volume of dogs it's hard for us to maintain and take any responsibility daily.

If you visit our fields and notice any maintenance requirements such as broken equipment, full bins, fence holes etc please email info@mydogrun.co.uk.

Yes, XL Bully dogs are welcome, provided owners comply with current legislation, including any requirements relating to exemption certificates, leads and muzzles where applicable.

Dogs must be registered with the index of exempt dogs (EID) and a copy of the life certificate and public liability certificate obtained and emailed to us at info@mydogrun.co.uk.

Bookings can be cancelled or amended up to 24 hours before your booking date.

Bookings prior to 72 hours can be via your customer account, after this time please contact us direct via telephone on 01525 591061 or email info@mydogrun.co.uk.

Please contact us and we will do our best to help, although changes are subject to availability.

Yes if you are canceling 24 hours before your booking date. We can either offer a full or partial refund which can take up to 10 days to credit to your bank account or we can offer a credit to your My Dog Run customer account.

Leaving promptly ensures the next customer can enjoy their booking without delays and helps maintain a safe environment for all dogs.

Please politely remind them of the booking times. If you experience any issues, please contact us.

We ask all customers to be respectful towards other users and our team. Abusive or aggressive behaviour will not be tolerated, and we keep a record of incidents to help maintain a safe and enjoyable environment for everyone.

Yes! Gift vouchers can be purchased for any amount or number of sessions.

Please email info@mydogrun.co.uk with:

• The amount or number of sessions
• The recipient's name
• Whether you would like the voucher emailed directly to the recipient or sent to you to print at home

Yes. We are always looking for fields and small areas of land for future My Dog Run locations. If you have land that may be suitable, please contact us at info@mydogrun.co.uk.